WOO / AUResponsible-gambling controls are an account intent, not a footer formality. A user may need a lower deposit limit, a temporary break, self-exclusion or permanent closure. Each option should have a clear duration, effective time and treatment of remaining funds.
Evidence sequence
Capture the available deposit, loss, wager and session controls.
Record effective times and whether an increase has a cooling period.
Separate cooling-off, self-exclusion and ordinary account closure.
Request confirmation of balance return and marketing suppression.
Interpret the account state
A temporary security lock is not self-exclusion, and deleting an app is not account closure. Compare the requested control with the confirmation message. If the operator belongs to a group, ask whether exclusion applies to related services, but never assume it does without written scope.
Keep the next action controlled
Use the strongest control that matches the situation and keep the confirmation. If gambling is causing harm, stop deposits immediately and use local support. For permanent closure, ask for the final transaction statement and the route for returning verified funds.
Play online — see the current Woo Casino offerDo not cross this line: Do not open a second account or use another domain to bypass an exclusion, limit or cooling-off period.